phokbet Privacy Policy

1. Introduction

1.1 phokbet is committed to protecting the privacy and personal data of all players who use our platform. We understand that trust is the foundation of any relationship between a player and an online gaming platform, and we take our data protection obligations seriously.

1.2 This Policy has been prepared in compliance with the Philippine Data Privacy Act of 2012 (Republic Act No. 10173) and its Implementing Rules and Regulations, as well as other applicable data protection laws and regulations in the Philippines.

1.3 This Policy applies to all personal data collected through the phokbet website at phokbet.org, including data collected during account registration, gameplay, payment processing, customer support interactions, and any other use of the phokbet platform.

1.4 Please read this Policy carefully. If you have any questions about how phokbet handles your personal data, you may contact our Data Protection Officer using the details provided in Section 16.

2. Data Controller

2.1 For the purposes of applicable data protection law, phokbet is the data controller responsible for the personal data collected through the phokbet platform.

2.2 phokbet has appointed a Data Protection Officer (DPO) who is responsible for overseeing compliance with this Policy and applicable data protection law. The DPO can be contacted at the details set out in Section 16 of this Policy.

2.3 phokbet is registered with the National Privacy Commission (NPC) of the Philippines in accordance with the requirements of the Data Privacy Act of 2012.

3. Personal Data We Collect

3.1 phokbet collects the following categories of personal data:

3.2 phokbet does not collect sensitive personal information beyond what is strictly necessary for identity verification and regulatory compliance. We do not collect information about your racial or ethnic origin, political opinions, religious beliefs, or health data except where directly relevant to responsible gaming assessments.

4. How We Collect Your Data

4.1 phokbet collects personal data through the following means:

• Direct interactions: Data you provide when registering an account, completing KYC verification, making deposits or withdrawals, contacting customer support, or participating in promotions.
• Automated technologies: Technical and usage data collected automatically when you access the phokbet platform, including through cookies, server logs, and similar tracking technologies.
• Third-party sources: Identity verification data from KYC service providers; fraud prevention data from anti-fraud partners; payment data from payment processors such as GCash, PayMaya, and banking partners.
• Publicly available sources: Information from public databases used for fraud prevention and regulatory compliance purposes.

4.2 Where phokbet receives personal data about you from third parties, we will handle that data in accordance with this Policy and applicable law.

5. How We Use Your Personal Data

5.1 phokbet uses your personal data for the following purposes:

• To create and manage your phokbet Account;
• To verify your identity and age in compliance with Philippine gambling regulations (21+ requirement);
• To process deposits and withdrawals via GCash, PayMaya, bank transfer, and debit card;
• To provide customer support and respond to your enquiries;
• To detect, investigate, and prevent fraud, money laundering, and other illegal activities;
• To monitor gameplay for responsible gaming purposes and to enforce self-exclusion requests;
• To comply with legal and regulatory obligations, including reporting requirements under Philippine law;
• To send you account-related communications, including transaction confirmations and security alerts;
• To send you promotional communications where you have consented to receive them (you may opt out at any time);
• To improve the phokbet platform through analysis of aggregated, anonymised usage data;
• To enforce the phokbet Terms & Conditions.

5.2 phokbet will not use your personal data for any purpose that is incompatible with the purposes listed above without first obtaining your consent or establishing another lawful basis for processing.

6. Legal Basis for Processing

6.1 phokbet processes your personal data on the following legal bases under the Data Privacy Act of 2012:

• Contractual necessity: Processing required to perform our contract with you, including account management, payment processing, and service delivery;
• Legal obligation: Processing required to comply with applicable laws and regulations, including anti-money laundering (AML) requirements, age verification obligations, and regulatory reporting;
• Legitimate interests: Processing for fraud prevention, platform security, and responsible gaming monitoring, where our legitimate interests are not overridden by your rights and interests;
• Consent: Processing for marketing communications and non-essential cookies, where you have provided explicit consent. You may withdraw consent at any time without affecting the lawfulness of processing prior to withdrawal.

7. Data Sharing and Disclosure

7.1 phokbet does not sell, rent, or trade your personal data to third parties for marketing purposes.

7.2 phokbet may share your personal data with the following categories of recipients:

• Payment processors: GCash, PayMaya/Maya, and banking partners, for the purpose of processing deposits and withdrawals;
• Identity verification providers: Third-party KYC service providers engaged to verify your identity and age;
• Fraud prevention services: Anti-fraud and anti-money laundering service providers;
• IT and platform service providers: Cloud hosting, data storage, and platform infrastructure providers engaged by phokbet under appropriate data processing agreements;
• Regulatory authorities: The National Privacy Commission (NPC), PAGCOR, the Anti-Money Laundering Council (AMLC), and other Philippine regulatory bodies, where required by law;
• Law enforcement: Philippine law enforcement agencies, where required by a valid legal order or where disclosure is necessary to prevent or investigate criminal activity.

7.3 All third-party service providers engaged by phokbet are required to handle your personal data in accordance with applicable data protection law and are prohibited from using your data for any purpose other than providing services to phokbet.

8. Cookies and Tracking Technologies

8.1 phokbet uses cookies and similar tracking technologies on the phokbet platform. Cookies are small text files stored on your device that help us recognise you, maintain your session, and improve your experience on the platform.

8.2 phokbet uses the following types of cookies:

• Strictly necessary cookies: Required for the platform to function, including session management and security. These cannot be disabled.
• Functional cookies: Remember your preferences and settings to improve your experience on return visits.
• Analytics cookies: Collect anonymised data about how players use the platform, helping us identify areas for improvement. Analytics data is aggregated and does not identify individual players.
• Security cookies: Help detect and prevent fraudulent activity and protect the integrity of the phokbet platform.

8.3 You may control non-essential cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of the phokbet platform. For strictly necessary cookies, no opt-out is available as they are essential to platform operation.

8.4 phokbet does not use third-party advertising cookies or permit third-party advertisers to place cookies on the phokbet platform.

9. Data Retention

9.1 phokbet retains your personal data for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable law. The following general retention periods apply:

• Account data: Retained for the duration of your active account and for a period of five (5) years following account closure, in accordance with anti-money laundering record-keeping requirements under Philippine law;
• Transaction records: Retained for a minimum of five (5) years from the date of the transaction, as required by the Anti-Money Laundering Act (AMLA) and its amendments;
• KYC and identity verification documents: Retained for five (5) years following account closure or the completion of the relevant transaction;
• Customer support communications: Retained for three (3) years from the date of the interaction;
• Marketing consent records: Retained until you withdraw consent, plus one (1) year for compliance documentation purposes.

9.2 Where personal data is no longer required for any lawful purpose, phokbet will securely delete or anonymise it in accordance with our data disposal procedures.

10. Data Security

10.1 phokbet implements appropriate technical and organisational measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures include:

• TLS encryption for all data transmitted between your device and the phokbet platform;
• Secure password hashing and salting for account credentials;
• Role-based access controls limiting internal access to personal data on a need-to-know basis;
• Regular security assessments and vulnerability testing of the phokbet platform;
• Secure data storage with encryption at rest for sensitive personal and financial data;
• Staff training on data protection obligations and security best practices.

10.2 While phokbet takes all reasonable steps to protect your personal data, no method of electronic transmission or storage is completely secure. You are responsible for maintaining the confidentiality of your account credentials and for notifying phokbet immediately if you suspect any unauthorised access to your account.

10.3 In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, phokbet will notify the National Privacy Commission (NPC) within 72 hours of becoming aware of the breach, and will notify affected players without undue delay where required by law.

11. Your Data Privacy Rights

11.1 Under the Philippine Data Privacy Act of 2012, you have the following rights in relation to your personal data held by phokbet:

• Right to be informed: The right to be informed about how your personal data is collected and processed, as set out in this Policy;
• Right of access: The right to request a copy of the personal data phokbet holds about you;
• Right to rectification: The right to request correction of inaccurate or incomplete personal data;
• Right to erasure: The right to request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to applicable legal retention obligations;
• Right to object: The right to object to the processing of your personal data for direct marketing purposes or where processing is based on legitimate interests;
• Right to data portability: The right to receive your personal data in a structured, commonly used format where technically feasible;
• Right to lodge a complaint: The right to lodge a complaint with the National Privacy Commission (NPC) if you believe your data privacy rights have been violated.

11.2 To exercise any of the above rights, please contact phokbet's Data Protection Officer using the contact details in Section 16. phokbet will respond to all valid data subject requests within thirty (30) days of receipt, in accordance with the Data Privacy Act of 2012.

11.3 phokbet may need to verify your identity before processing a data subject request. We may ask you to provide a copy of a government-issued ID for this purpose.

11.4 Some rights are subject to limitations. For example, phokbet may be unable to delete certain data where retention is required by law, or where the data is necessary for the establishment, exercise, or defence of legal claims.

12. Children's Privacy

12.1 The phokbet platform is strictly intended for individuals who are 21 years of age or older, in accordance with Philippine gambling regulations. phokbet does not knowingly collect personal data from individuals under the age of 21.

12.2 If phokbet becomes aware that personal data has been collected from a person under 21 years of age, we will take immediate steps to delete that data and close the associated account. Any funds deposited by an underage user will be returned to the source payment method.

12.3 If you believe that phokbet may have inadvertently collected personal data from a person under 21, please contact us immediately using the details in Section 16.

13. International Data Transfers

13.1 phokbet primarily stores and processes personal data within the Philippines. Where it is necessary to transfer personal data to service providers or partners located outside the Philippines, phokbet will ensure that appropriate safeguards are in place to protect your data in accordance with the Data Privacy Act of 2012.

13.2 Such safeguards may include contractual clauses approved by the National Privacy Commission, or transfers to countries that have been assessed as providing an adequate level of data protection.

13.3 By using the phokbet platform, you acknowledge that your personal data may be transferred to and processed in countries outside the Philippines where phokbet's service providers operate, subject to the safeguards described in this section.

14. Third-Party Links

14.1 The phokbet platform may contain links to third-party websites or services. This Privacy Policy applies only to the phokbet platform and does not cover the privacy practices of any third-party websites or services.

14.2 phokbet is not responsible for the privacy practices or content of any third-party websites. We encourage you to review the privacy policies of any third-party websites you visit.

15. Updates to This Privacy Policy

15.1 phokbet reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or regulatory requirements.

15.2 Where changes are material, phokbet will notify registered players via email or an in-platform notification prior to the changes taking effect. The "Last Updated" date at the top of this page will be revised to reflect the date of the most recent amendment.

15.3 Your continued use of the phokbet platform following the effective date of any amendment constitutes your acceptance of the revised Privacy Policy. If you do not agree to the amended Policy, you must cease using the platform and may request account closure in accordance with the phokbet Terms & Conditions.

15.4 We encourage you to review this Policy periodically to stay informed about how phokbet protects your personal data.

16. Contact Us

16.1 If you have any questions, concerns, or requests relating to this Privacy Policy or phokbet's handling of your personal data, please contact our Data Protection Officer:

16.2 phokbet aims to acknowledge all privacy-related enquiries within 2 business days and to provide a substantive response within 30 days of receipt, in accordance with the Data Privacy Act of 2012.

16.3 If you are not satisfied with phokbet's response to your privacy concern, you have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines, which is the supervisory authority responsible for enforcing the Data Privacy Act of 2012.